VAT Exemption

You may be eligible to purchase mobility products VAT-free. Read our policy and complete the form below.

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Please scroll down to fill out the form. Our prices currently exclude VAT on certain products; they include VAT at the UK rate of 20% where applicable. Customers outside the European Union do not pay any VAT.

Our VAT Exemption Policy

Individuals who are chronically sick or disabled and whose products are for personal use, along with charities where the products are made available to a disabled person for their own personal or domestic use, may be eligible for VAT exemption.

The majority of our prices include delivery charges but do not include VAT (unless otherwise clearly stated).

To qualify for VAT exemption you must ensure the 'VAT Exemption Reason' field states the precise medical condition, and you meet the criteria at the time you place your order. Assuming you meet this criteria, VAT will not be added unless a particular product has compulsory VAT.

A completed VAT Exemption Declaration by our customers is accepted as evidence by our company that a valid medical condition exists for exemption under The VAT Act, and no VAT will be charged on the goods purchased — but you must still indicate the reason at the time of checkout.

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If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied during the ordering process. Under these circumstances, we reserve the right to demand that you pay the VAT amount that is due.

Who Is Eligible?

✓Individuals who are chronically sick or disabled purchasing products for personal use
✓Charities purchasing products for the personal or domestic use of a disabled person
✓You must meet the criteria at the time you place your order
✓You must state your precise medical condition in the VAT Exemption Reason field

VAT Exemption Form

Please fill in the form below. All fields marked with * are required.

Your Name *

Disabled Person's Name (if different from above)

Your Email Address *

Your Telephone Number

VAT Exemption Reason *

You must state your precise medical condition. Vague descriptions such as "disability" or "illness" may not be accepted by HMRC.

We'll process your declaration and confirm by email.

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Declaration Submitted!

Thank you. We've received your VAT exemption declaration and will be in touch to confirm. If you have any questions, please call us on 01883 903074.

Need help? Call us on 01883 903074 or visit us in-store at Unit 3, Church Walk Shopping Centre, Caterham, CR3 6RT. Our team can guide you through the VAT exemption process in person.